Freqently Asked Questions

• Are you shipping as normal due to COVID?

  COVID-19 has impacted all of us but we continue to ship orders from our warehouses as usual. We’ll always do everything we can to get your order to you and keep you riding. 

   

  During the busy Christmas holiday season, where possible we encourage you to use our Express Delivery options at Checkout to get the fastest possible delivery

• Which Size Bike do I need?

  We have a few self help tools available to help you choose; firstly check out our handy Bike Quiz

  or alternatively, check out our comprehensive bike guide

  Also please feel free to ask any question on live chat or via our contact us pages. Or give us a call and one of our team of riders will be happy to help you.

• Can I have an update on my order status?

  The easiest way to check the status of your order is to log on to your Account on our website and view your Order History.
  
  All of your orders will be displayed along with the current status of your order. If it has shipped, or part shipped, then it will show your tracking information. This should also have been emailed to you.  You can then track where your parcel(s) is with the courier.

  If your order says 'unfulfilled' then this means that your order is waiting to be shipped by us. If it's taking more than a day longer than you were expecting, then please feel free to get in touch with us and we can provide more information.  

• How Much is Shipping?

  This all depends on what you are ordering and where you are shipping to - as well as what delivery service you choose. 

  
  Due to all of these factors, we are unable to provide quotes over live chat or via email. 

   

  If you would like to get a price, then simply add your order to your basket and enter your delivery address in the checkout (if you are logged in to your account, it will automatically do this). 

   

  You will then be presented with a list of delivery options and prices so you can get a total price for delivery to your home. You can then order or save your basket to order later if you wish - though please note that all pricing and currency exchange rates are subject to change so the price and availability could be different if you come back later

• I have an issue with a product

  If you have a problem with a part you have purchased or would like some technical advice, then it is best to get in touch with us using the form below.

   

  Technical issues are often hard to explain via phone or messages, so please describe the issue the best you can and include photos and/or video that help us identify the problem and get it resolved for you. 

   

  Please also include your order number if you bought from us and think you might have a warranty claim

   

  Once we have diagnosed the issue, we can advise on next steps

• How do I return something?

  Please visit our dedicated Returns Page for full instructions

• When is a product coming back in to stock?

  If a product does not have a buy button next to it, that means we do not have stock available for sale.  

  
  If you click Notify Me and enter your email, we will email you as soon as the product becomes available and you can then make your purchase.

   

  Some products are available to buy that have a pre-order date. In this instance, we have a confirmed date form our supplier (give or take a few days) and you can make the purchase. As soon as that product arrives, we will ship it out to you automatically. 

   

  Due to worldwide production and shipping issues, and an increased demand for bicycles, we recommend buying early because demand is currently outstripping supply. 

   

  We do offer Gift Cards for purchase if the specific product you would like is not immediately available. 

• Where can I find more info about products?

  We have made comprehensive buyers guides for BMX Bikes and all key parts. They contain sizing as well as an overview of the most important features. Please take a look and get in touch if you have any questions.

• I need help fitting a product to my bike

  Please check out our Installation and Maintenance instructions that provide a step by step guide to most products.

  If you are having any issues then please get in touch with us and we'll do what we can to help

• How do I contact you?

  The easiest way to contact us is to send us a message on our Live Chat service by clicking the blue speech bubble in the bottom corner of each page  - it's staffed by real people 24 hours a day (except Sundays and major holidays)

   

  Alternatively, please use the form below to send us an email

• I have a Question About Source Park

  If you are looking for information regarding the Source Park including Session times, Coaching, Birthday parties etc. Please Visit the Source Park pages  If you have a specific query please use the form below using the topic “I have a question about the Source Park