HASSLE FREE DELIVERY
Fast Shipping from Germany
DELIVERY INFORMATION
FREE DELIVERY IN MOST EUROPEAN COUNTRIES WITH PURCHASES OVER €199.99*
90 DAY RETURNS
No hassle, 90 day returns policy
WE'RE HERE FOR YOU
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GERMANY
ZONE 1
ZONE 2
ZONE 3
GERMANY
(Germany only)
ZONE 1
Andorra, Austria, Belgium, Czechia, Denmark, France, Gibraltar Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Spain
ZONE 2
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden
ZONE 3
Cyprus, North Macedonia, Malta
Free delivery EXCLUDES: Andorra, Greece, Monaco, Cyprus, Gibraltar, Holy See (Vatican City State), Malta, Bulgaria, Estonia, North Macedonia and Romania
DELIVERY OPTIONS
The cost of delivery and the services available are dependent on the contents of your basket and will be calculated at checkout. However here is a guide below;
| SHIPPING ZONES | STANDARD SHIPPING | EXPRESS SHIPPING |
GERMANY |
5.95 € 1-4 Working Days Delivery |
9.95 € 1-2 Working Days Delivery |
ZONE 1 |
5.95 € 2-7 Working Days Delivery |
15.95 € 2-4 Working Days Delivery |
ZONE 2 |
12.95 € 2-6 Working Days Delivery |
24.95 € 1-3 Working Days Delivery |
ZONE 3 |
24.95 € 4-12 Working Days Delivery |
39.95 € 2-7 Working Days Delivery |
STANDARD SHIPPING
Our standard shipping services are fully tracked from start to finish and are available on all orders - Best of all it's completely free on orders over €199.99 in most European Countries*
*EXCLUDES: Andorra, Monaco, Cyprus, Gibraltar, Holy See (Vatican City State), Malta, Bulgaria, Estonia, Greece, North Macedonia and Romania
EXPRESS DELIVERY
Our Express delivery options available only on certain baskets where we can guarantee the delivery times. If you are unable to see Express delivery at checkout it means your basket is not eligible for Express delivery. Items that are available for Express are labeled on their product page in the shipping message.
GENERAL SHIPPING INFO
We deliver on Weekdays (Monday - Friday) but not weekends (except for Saturday Delivery)
All our deliveries are fully tracked from start to finish and you will be notified of each step from dispatch to delivery and you can check the status of your order anytime from your account page or from the link in your confirmation email.
ALL ORDERS ARE DISPATCHED FROM GERMANY
We have a dedicated warehouse in Neuss, Germany for all EU orders. Your orders WILL NOT be affected by any Brexit delays or custom charges.
DELIVERY INFORMATION FAQ
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We have a cut off point for orders to ship same day which is 1pm CET. We try to ship all orders placed before the cut off the same day. Note that in busy times Express shipments are prioritised over standard delivery options. In some cases orders also require stock to arrive to us before we are able to ship but we aim to get orders to you in in line with your shipping method. For instance if you choose Standard shipping (2-7 days) you should expect your order to arrive within 7 days. AS SOON AS YOUR ORDER SHIPS YOU WILL BE NOTIFIED BY EMAIL
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Shipping times vary depending on the Service and your location. We offer Express shipping into most European countries. If you're in a hurry we recommend you select this service. Orders placed after the cut off will be shipped the next available day on a next day service
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Tracking your parcel is easy through your Account page. You will also receive regular updates via email of the progress of your parcel.
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Yes, We offer 90 day returns on all orders*. Check out our Returns page for more info.
*excludes custom built wheels and bikes unless faulty.