SOURCE REWARDS
HASSLE FREE DELIVERY
Fast, Tracked Delivery To Europe
DELIVERY INFORMATION
FREE DELIVERY IN MOST EUROPEAN COUNTRIES WITH PURCHASES OVER €199.99*
90 DAY RETURNS
No hassle, 90-day returns policy
WE'RE HERE FOR YOU
Our customers rate us excellent
ZONE 1
Andorra, Austria, Belgium, Czechia, Denmark, France, Germany, Gibraltar, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Spain
ZONE 2
Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Liechtenstein
ZONE 3
Cyprus, North Macedonia, Malta
Free delivery EXCLUDES: Andorra, Greece, Monaco, Cyprus, Gibraltar, Holy See (Vatican City State), Malta, Bulgaria, Estonia, North Macedonia, Romania, Switzerland, Norway, Iceland, and Liechtenstein.
DELIVERY OPTIONS
The cost of delivery and the services available are dependent on the contents of your basket and will be calculated at checkout. However here is a guide below;
| SHIPPING ZONES | STANDARD SHIPPING | EXPRESS SHIPPING | BMX BIKE SHIPPING |
ZONE 1 | 5.95 € 2-7 Working Days Delivery | 15.95 € 2-4 Working Days Delivery | 19.95 € 1-4 Working Days Delivery |
ZONE 2 | 12.95 € 2-6 Working Days Delivery | 24.95 € 1-3 Working Days Delivery | 19.95 € 1-4 Working Days Delivery |
ZONE 3 | 24.95 € 4-12 Working Days Delivery | 39.95 € 2-7 Working Days Delivery | 24.95 € 4-12 Working Days Delivery |
STANDARD SHIPPING
Our standard shipping services are fully tracked from start to finish and are available on all orders - best of all, free standard shipping is available free on orders over €199.95 in most European Countries*
Please Note: BMX Bikes do not qualify for free delivery
*EXCLUDES: Andorra, Monaco, Cyprus, Gibraltar, Holy See (Vatican City State), Malta, Bulgaria, Estonia, Greece, North Macedonia, Romania, Switzerland, Norway, Iceland, and Liechtenstein.
EXPRESS DELIVERY
Our express delivery options are only available on certain baskets where we can guarantee the delivery times. If you are unable to see express delivery at our checkout it means your basket is not eligible for express delivery. Items that are available for express are labeled on their product page in the shipping message.
GENERAL SHIPPING INFO
We deliver on weekdays (Monday - Friday) but not on weekends.
All our deliveries are fully tracked from start to finish and you will be notified of each step from dispatch to delivery. You can check the status of your order anytime from your account page or from the link in your confirmation email.
CUSTOM BIKES & CUSTOM WHEELS
Custom products will need extra time for our team to build & prepare them for dispatch. Please allow up to 3 working days from your order for custom products to be dispatched.
ALL ORDERS ARE DISPATCHED FROM THE UNITED KINGDOM
EU orders are dispatched from our warehouse in Hastings on the south coast of the United Kingdom to ensure there are no delays to orders into Europe.
Any applicable duties will be shown at the checkout and are included in your order.
For orders to the EU, taxes will also be shown at the checkout and will be included in your order.
For order outside the EU (Norway, Switzerland, etc), taxes will not be included in your order and are not covered by Source BMX. When these apply, you'll be contacted by the courier to enable you to pay them directly.
DELIVERY INFORMATION FAQ
When Will My Order Ship
Our shipping cutoff is 1pm CET on weekdays. We try to ship all orders placed before the cut off the same day.
Note that in busy times express shipments are prioritised over standard delivery options.
In some cases orders also require stock to arrive to us before we are able to ship, but we aim to get orders to you in in line with your shipping method. For instance if you choose standard shipping (2-7 days) you should expect your order to arrive within 7 days. AS SOON AS YOUR ORDER SHIPS YOU WILL BE NOTIFIED BY EMAIL
HOW LONG DOES IT TAKE TO ARRIVE
Shipping times vary depending on the service and your location.
We offer express shipping to most European countries. If you're in a hurry we recommend you select this service.
Express orders placed after the 1pm CET cut off will be shipped on the next available day.
How do I track my Parcel?
Tracking your parcel is easy through your Account page. You will also receive regular updates via email of the progress of your parcel.
Can I return an order?
Yes, We offer 90 day returns on all orders*. Check out our Returns page for more info.
*Excludes custom wheels and custom bikes, unless faulty.