We're easy to reach here at sourcebmx
Please read our Frequently Asked Questions first, these can be found below. If you have a question please use our live chat service – staffed by riders – by clicking the gold speech bubble in the bottom right corner of every page.
Live Chat and Call Lines Opening Times (times shown in CET)
Monday - Friday: 9am to 3pm
Saturday: 10am - 6pm
(Closed on Sundays and Public Holidays)
CALL US: 021 377 928630 or +49 21 377 928630 (Outside Germany)
OUR POSTAL ADDRESS IS: Source Europe GMBH, AM Kuckhofer Feld13 A, Neuss 41470, Germany
Frequently Asked Questions
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We have a few self help tools available to help you choose; firstly check out our handy Bike Quiz
or alternatively, check out our comprehensive Bike Guide
Also please feel free to ask any question on live chat or via our contact us pages. Or give us a call and one of our team of riders will be happy to help you.
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The easiest way to check the status of your order is to log on to Your Account on our website and view your Order History.
All of your orders will be displayed along with the current status of your order. If it has shipped, or part shipped, then it will show your tracking information. This should also have been emailed to you. You can then track where your parcel(s) is with the courier.If your order says 'unfulfilled' then this means that your order is waiting to be shipped by us. If it's taking more than a day longer than you were expecting, then please feel free to get in touch with us and we can provide more information.
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This all depends on what you are ordering and where you are shipping to - as well as what delivery service you choose. Check out our Delivery Info to find out more.
Due to all of these factors, we are unable to provide quotes over live chat or via email.
If you would like to get a price, then simply add your order to your basket and enter your delivery address in the checkout (if you are logged in to your account, it will automatically do this).
You will then be presented with a list of delivery options and prices so you can get a total price for delivery to your home. You can then order or save your basket to order later if you wish - though please note that all pricing and currency exchange rates are subject to change so the price and availability could be different if you come back later
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If you have a problem with a part you have purchased or would like some technical advice, then it is best to get in touch with us using the form below.
Technical issues are often hard to explain via phone or messages, so please describe the issue the best you can and include photos and/or video that help us identify the problem and get it resolved for you.
Please also include your order number if you bought from us and think you might have a warranty claim
Once we have diagnosed the issue, we can advise on next steps
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Please visit our dedicated Returns Page for full instructions
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If a product does not have a buy button next to it, that means we do not have stock available for sale.
If you click Notify Me and enter your email, we will email you as soon as the product becomes available and you can then make your purchase.
Some products are available to buy that have a pre-order date. In this instance, we have a confirmed date form our supplier (give or take a few days) and you can make the purchase. As soon as that product arrives, we will ship it out to you automatically.
Due to worldwide production and shipping issues, and an increased demand for bicycles, we recommend buying early because demand is currently outstripping supply.
We do offer Gift Cards for purchase if the specific product you would like is not immediately available.
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We have made comprehensive Buyers Guides for BMX Bikes and all key parts. They contain sizing as well as an overview of the most important features. Please take a look and get in touch if you have any questions.
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Please check out our Installation and Maintenance instructions that provide a step by step guide to most products.
If you are having any issues then please get in touch with us and we'll do what we can to help
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The easiest way to contact us is to send us a message on our Live Chat service by clicking the gold speech bubble in the bottom corner of each page - it's staffed by real people.
Alternatively, please use the form below to send us an email
CONTACT US HERE
Please note: We have a max file size limit of 20mb. If we request an image or video we will be unable to see any file above our email size limit of 20mb.